You're browsing books on the library Website and an unfamiliar icon pops up. Ooh! An e-book? Can I do that? Looks like all I have to do is add it to my list and it will download to my computer. Sure, I can't carry my laptop on the subway, but I look forward to nights of happy reading by the warm glow of the screen. ...HA. If only! I recently e-checked out a book from the New York Public Library, and it was such a frustrating experience I would not do so again. I'm warning you this is a rant, but there MUST be a better way to distribute electronic materials. Here's why it drove me crazy:
1. On the NYPL Website, regular books and e-books are separated on the site even though they both come up in the LEO (catalog) search. So you have your list of regular books checked out, and then somewhere else, your list of e-books checked out.
2. #1 wouldn't be so annoying if you didn't also need another login to access your e-books list. I finally learned my 14-digit library card number and PIN, and it won't work on this site of the same website?
3. Although in theory many people could check out the same e-book at the same time since they wouldn't have to physically share, there are usually only 2 to 3 "copies" of each book available. (Or so it was for my book, whose title I'm obscuring only because I'm thinking about buying it as a present for someone who occasionally reads this...) So you have to wait for your turn, just like with a regular book.
4. When your book becomes e-available, the Website sends you a notification. Unfortunately, clicking through to the site gets you to your queue, not any kind of instructions on how to download the e-book. Cut to me opening up 20 pages at once looking for instructions.
5. To e-read the e-book, you have to download a special program from Adobe called Digital Editions.
(a) Adobe Acrobat, which practically every computer has and works across many platforms, is somehow not sufficient. (Gizmodo points out Digital Editions
is prettier, but shouldn't I be able to choose between Pretty/Unnecessary and Functional/Preinstalled?)
(b) The Digital Editions
download page took me in circles for at least 15 minutes -- this isn't the NYPL's fault, but at some point someone must have okayed this format.
(c) Once you download and install the program, you're ready, right? WRONG. You then need to go back to the Adobe site and create a login name, and to do that Adobe needs all your information so they can sell you junk. I mean, so they can
"enabl[e] portability by linking you and your books." (That link points out that logins are no longer necessary, just "strongly recommended.") I didn't even want this program in the first place; I certainly don't need Adobe looking over my shoulder offering me more things to clutter up my computer. (I have used Adobe products like InDesign and Photoshop happily for years at work.)
6. When you can finally download your e-book and open it using the program you will undoubtedly never use again, it is saved to your desktop as something ridiculously general, like
checkout or
ebook, guaranteeing that you will never remember what it is. If you bought it and then delete it, you may just be out of luck
like this blogger.
Is it a DRM thing? A decisions by committee thing? A we don't like technology thing? In any case, I can't imagine the 8 extra steps it would take to load the book onto a PDA, or print out or mark pages. (Oh wait, apparently
you can't put it on a PDA or a
Kindle. Helpful?)
I quit reading after 3 chapters, the amount I was able to get through in one sitting, because I didn't want to go through the whole rigmarole of signing in and paging through again. What luck is a newer computer user going to have going through these 85 steps? This is not adapting to the 21st century. This is making innovations like e-books so useless, so
eBabel as this blog charmingly puts it, that the NYPL can go back to its digital consultants and say, "Well, we tried, but no one wanted to use them!"
ETA: Read my update to this post, Format is not destiny.ETA 2 [4/8/10]: This comic says everything I just said, but much better.